|The other day, someone at a store in our town read that a methamphetamine lab had been found in an old farmhouse in the adjoining county and he asked me a rhetorical question, “Why didn’t we have a drug problem when you and I were growing up?”
I replied, “I had a drug problem when I was young”:
I was drug to church for weddings and funerals.
I was drug to family reunions and community socials no matter the weather.
I was drug by my ears when I was disrespectful to adults.
I was also drug to the woodshed when I disobeyed my parents, told a lie, brought home a bad report card, did not speak with respect, spoke ill of the teacher or the preacher, or if I didn’t put forth my best effort in everything that was asked of me.
I was drug to the kitchen sink to have my mouth washed out with soap if I uttered a profanity.
I was drug out to pull weeds in the garden and Mom’s flower beds and cockleburrs out of Dad’s fields.
I was drug to the homes of family, friends, and neighbors to help some poor soul who had no one to mow the yard, repair the clothesline, or chop some firewood; and, if my mother had ever known that I took a single dime as a tip for this kindness, she would have drug me back to the woodshed.
Those drugs are still in my veins and they affect my behavior in everything I do, say, and think. They are stronger than cocaine, crack, or heroin; and, if today’s children had this kind of drug problem, America would be a better place.
| A little old lady answered a knock on the door one day, only to be confronted by a well-dressed young man carrying a vacuum cleaner.
“Good morning, ” said the young man. “If I could take a couple of minutes of your time, I would like to demonstrate the very latest in high-powered vacuum cleaners.”
“Go away!” said the old lady. “I haven’t got any money!” and she proceeded to close the door.
Quick as a flash, the young man wedged his foot in the door and pushed it wide open. “Don’t be too hasty!” he said. “Not until you have at least seen my demonstration.”
And with that, he emptied a bucket of horse manure onto her hallway carpet.
“If this vacuum cleaner does not remove all traces of this horse manure from your carpet, Madam, I will personally eat the remainder.”
The old lady stepped back and said, “Well I hope you’ve got a good appetite, because they cut off my electricity this morning.”
A PCO once shared his method of how he handles customer complaints and I thought it was worth sharing. When he visits his customer about a complaint, especially when damage is involved, he gets them to write down what they think is a fair resolution. He will then pick this up the next day for consideration. He feels this lets them share in the solution. He said that sometimes they will suggest lower deals than what he thought would be fair. Of course, there will always be some that will go to the extreme opposite direction.
When he has worked out a compromise and the complaint is settled, he will always get them to sign a statement that they were satisified with the final outcome.
There are a lot of different ways to handle complaints and small claims for yourself. One thing you always should do is to get some documentation of the settlement to put into your file.
If one of your employees has an accident and hurts his back, neck, knee or something that might be ok in 3 days but may reoccur later, it is a good idea to report these. Even if you don’t feel it will be a problem, it is better to just report it as “an incident that may lead to a claim later”.
If it is not reported and comes up a year later, the carrier does not look favorably on these situations.
BETTER TO BE SAFE THAN SORRY!!!